Hallo NerdsHeavenTeam und Fangemeinde, Ich habe im November 2019 auf Aliexpress ein Handy bestellt. Und zwar Doogee S68 Pro. Aber nach 3 drei Tagen hat es leider plötzlich nicht mehr funktioniert. Ich habe es gleich reklamiert. Dann wurde mir vom Suppertmitarbeiter gesagt, ich solle das Androidsystem neu starten, indem ich die Powertaste und Volum-up-Taste gleichzeitig drücke. Das habe ich auch gemacht und das Handy hat erstaunlicherweise funktioniert. Aber nach ca. einer Woche hat das Handy den Geist wieder aufgegeben und funktioniert seitdem dann nicht mehr. Ich habe dann das Problem dem Support nochmal geschildert. Daraufhin wurde mir gesagt, dass ich das Handy nach China zur Reparatur schicken kann. Ich war daraufhin bei der Post. Mir wurde gesagt, dass die Post Handys mit festeingebautem Akku als Gefahrgut gelten und somit nicht ins Ausland und schon gar nicht nach China versendet werden können. Das Problem mit der Retoure habe ich dem Support dann geschildert. Der Supportmitarbeiter sagte mir im Chat, dass deren Polenlager zurzeit umgezogen wird und vorübergehend keine Retouren annehmen kann. Und seitdem habe ich vom Support keine Nachricht bekommen, obwohl ich mehrmals geschrieben und um eine Antwort gebeten habe. Einen Streitfall kann ich leider nicht mehr eröffnen, da die Frist dafür abgelaufen ist. Ich weiß nicht mehr, was ich noch machen kann um den Kaufpreis über 180 Euro nicht endgültig als Totalschaden zu betrachten. Hat jemand eine Idee, was ich in dieser Sache noch machen könnte? Ich wäre sehr dankbar für eure Hilfe. Hier ist der Chatverlauf mit dem Support:
22/12/2019 22:07
Order Number #8005721232723196 IP68 Waterproof DOOGEE S68 Pro Rugged Phone Helio P70 Octa Core 6GB 128GB Wireless Charge NFC 6300mAh 12V2A Charge 5.9 inch FHD+ FINISHED US $199.99 22/12/2019 22:36
Hello, after a few days of use the stmartphone does not work anymore. It gives no sign of live of itself.Can I send it to you for checking and eventual repair? Please check and advise. thanks. best regards. thanks. Semir Zeren 24/12/2019 08:13
Hello, can you describe the problem of the mobile phone in detail? It is best to take a video Hello, can you describe the problem of the mobile phone in detail? It is best to take a video Alibaba Translation We have a professional testing team. If we don't think it's a problem, we can have a one-year warranty. We have a professional testing team. If we don't think it's a problem, we can have a one-year warranty. Alibaba Translation 29/12/2019 13:46
Hello, I presume the phone has an production defect. when pressing the power button it does not start. the sceen remains dark. I am sure the battery is not empty because before the phone has been charged for at least 2 houres. I suppose a few spots of water has have fallen on the phone and probably entered inside it even all slots/interfaces were covered.
Hello, when you saw this news, we were off duty. We will solve the problem for you on Monday.Thanks for your support ,and sorry for your convenience .If you have any questions ,please contact us on monday because our repairement department is aslo on weekend. Happy weekend 29/12/2019 14:50
due restriction on my internet provider end I am not able send you a about 260 MB video about the problem. I apologize for this. have a good weekend too. Semir Zeren 30/12/2019 11:23
Hello, we have properly packed your products and delivered them to the logistics, please follow up the logistics status Hello, we have properly packed your products and delivered them to the logistics, please follow up the logistics status Alibaba Translation 02/01 21:43
Hello, Yes, I believe you. It is classified as outdoor phone! I cannot find an obvious damage either. What I assumme is that the phone has a manufacturing defect. Please provide an address to send the phone to for checking and eventual repair. Thanks. Semir Zeren
Hello, because Thursday is a holiday in our country, we will take tomorrow off. Please contact us on Thursday, happy New Year 07/01 21:27
Hello, Yes, I believe you. It is classified as outdoor phone! I cannot find an obvious damage either. What I assumme is that the phone has a manufacturing defect. Please provide an address to send the phone to for checking and eventual repair. Thanks. Semir Zeren 09/01 11:35
Hello, I am sorry that this question brings you a bad user experience! Pls send back to check, and write down all the problems on a paper in the parcel in English. Company:DOOGEE Name:Zhang zhen Zip code:518000 Province:Guang dong sheng City: Shenzhen city Street:Da Wei Shang Wu Shi Kong building D Zuo Jing Long Jian She Road Long Hua qu Telephone:15824457798 After sending back, pls help advise the tracking number. Pls attach the order number on the box of the phone by sticky note, you’d better write the order number on the parcel to let us know who you are. Pls kindly note that don’t send by fast shipping or we will refuse to clean the customs. 1:normal post 2:write the order number on the package so that we can check it fast! 3:write the problem of your phone in English on the package.
If you want a refund, please return your phone to the address provided above
After we confirm receipt for this returned cellphone, we will refund this order ！
Best regards 09/01 23:00
Hello, thank you for the answer. I will send the phone by standard mail with tracking number. best regards. Semir Zeren 21/01 20:42
Hello, I went today with the parcel with the phone inside to the local post office. I was told that goods with built-in battery will not be accepted for shipping to China. What can I do else? Do you have a repair center/shop within the European Union? The post office maybe accepts shipping within the European Union. Could you please check an advise?. thanks. regards. Semir Zeren
Dear customer: As China Spring Festival holiday coming,we will stop ship after 19th Jan.(holiday time:22th Jan – 1st Feb,the order will normally delivery start from 2th Feb) but please don't worry,if any problem you can contact with us,we will always be here to service you. Thanks so much for your kindly understanding. During this period, there will be customer service on duty every day to handle pre-sales and after-sales issues for you from time to time; if there is no reply to you the first time, return Hope forgiveness Happy New Year!
Happy New Year to you too! 03/02 19:59
Hello all,
Dear customer: As China Spring Festival holiday coming,we will stop ship after 19th Jan.(holiday time:22th Jan – 1st Feb,the order will normally delivery start from 2th Feb) but please don't worry,if any problem you can contact with us,we will always be here to service you. Thanks so much for your kindly understanding. During this period, there will be customer service on duty every day to handle pre-sales and after-sales issues for you from time to time; if there is no reply to you the first time, return Hope forgiveness Happy New Year!
Hello all, I hope you enjoyed your holiday.Please have a look in to my message from 21.01.2020 regarding further action. thanks. have a good day. Semir Zeren 09/02 13:38
Please press the volume up button and the power button at the same time to restart the Android system 10/02 22:25
Hello, I have been trying to press volume up an power butten at the same time. Suddenly it gives a very loud tone and afterwards the buttery symbol appears on the display. at the moment it is loading. I will keep an ey on it as if will work permannently and not for a short period. I will keep you posted on the status of the phone. thank you and have a good day. Semir Zeren
Dear customer: As China Spring Festival holiday coming,we will stop ship after 19th Jan.(holiday time:22th Jan – 1st Feb,the order will normally delivery start from 2th Feb) but please don't worry,if any problem you can contact with us,we will always be here to service you. Thanks so much for your kindly understanding. During this period, there will be customer service on duty every day to handle pre-sales and after-sales issues for you from time to time; if there is no reply to you the first time, return Hope forgiveness Happy New Year! 16/02 21:38
Hello, here we are again. The phone is still working. I seems it not fail to funktion. For now I wil close the conversation. Have a good time. thank you. Semir Zeren
Dear customer: As China Spring Festival holiday coming,we will stop ship after 19th Jan.(holiday time:22th Jan – 1st Feb,the order will normally delivery start from 2th Feb) but please don't worry,if any problem you can contact with us,we will always be here to service you. Thanks so much for your kindly understanding. During this period, there will be customer service on duty every day to handle pre-sales and after-sales issues for you from time to time; if there is no reply to you the first time, return Hope forgiveness Happy New Year! 27/02 07:21
01/03 21:48
Hello, I am afraid to tell again that the phone does not work. When listening to music the screen turned black. We have been trying to start the android system by pressing volume up and power button at the same time. but no succes/no result. Could you please check and advise. In hte meantime we will try to start the android system again and again.
Hello, because tomorrow is our rest weekend, we may not always be online, we will solve the problem for you on Monday, I wish you a happy weekend
Thanks have a good day. Semir Zeren 02/03 09:25
Hello, please restore the factory settings after saving your personal data! if it still can't be solved, please contact us. Hello, please restore the factory settings after saving your personal data! if it still can't be solved, please contact us. Alibaba Translation 15/03 15:19
Hello, the phone is dead. We have been trying to restart the android system according to your advise-means pressing volume up and power button at the same time- many times for several days now. But the phone remains dead! Sending the phone to you in China has become very difficult in the light of the persisting global Corona crisis. Before the global crisis a was told by the local post office. I was told that goods with built-in battery will not be accepted for shipping to China. What else can I do ? Do you have a repair center/shop within the European Union? The post office maybe accepts shipping within the European Union-even better in Germany. Could you please further advise? Thanks have a good day. Semir Zeren 16/03 10:57
Hello, now our Poland is moving the warehouse, so we may not be able to repair it in Europe temporarily, but it will be very fast, Hello, now our Poland is moving the warehouse, so we may not be able to repair it in Europe temporarily, but it will be very fast Alibaba Translation 16/03 19:25
Hello, shall I wait untill your Poland office will recovery the business. For when is approximately your Poland business recovery scheduled? Please check and advise. thanks. have a good day. 30/03 22:23
Hello, any news on the issue? Please advise. thanks 19/04 21:57
Hello again, hope you are doing well despite the corona crisis. I just wanted to know if your poland warehouse has succesfully moved to the new location. Please advise if I can send the phone to your new address in Poland. thanks. have a good time. 11/05 23:00
Order Number #8005721232723196 IP68 Waterproof DOOGEE S68 Pro Rugged Phone Helio P70 Octa Core 6GB 128GB Wireless Charge NFC 6300mAh 12V2A Charge 5.9 inch FHD+ FINISHED US $199.99 11/05 23:07
Order Number #8005721232723196 IP68 Waterproof DOOGEE S68 Pro Rugged Phone Helio P70 Octa Core 6GB 128GB Wireless Charge NFC 6300mAh 12V2A Charge 5.9 inch FHD+ FINISHED US $199.99 Hello, any news over there? Please provide provide an EU-address to send the phone to. thanks best regards 20:44
Hello, can I send the cell phone to your Poland warehouse/shop. Please urgently advise thanks. best regards
estsal
27.05.2020, 22:58Hallo NerdsHeavenTeam und Fangemeinde,
Ich habe im November 2019 auf Aliexpress ein Handy bestellt. Und zwar Doogee S68 Pro.
Aber nach 3 drei Tagen hat es leider plötzlich nicht mehr funktioniert. Ich habe es gleich reklamiert. Dann wurde mir vom Suppertmitarbeiter gesagt, ich solle das Androidsystem neu starten, indem ich die Powertaste und Volum-up-Taste gleichzeitig drücke. Das habe ich auch gemacht und das Handy hat erstaunlicherweise funktioniert. Aber nach ca. einer Woche hat das Handy den Geist wieder aufgegeben und funktioniert seitdem dann nicht mehr. Ich habe dann das Problem dem Support nochmal geschildert. Daraufhin wurde mir gesagt, dass ich das Handy nach China zur Reparatur schicken kann.
Ich war daraufhin bei der Post. Mir wurde gesagt, dass die Post Handys mit festeingebautem Akku als Gefahrgut gelten und somit nicht ins Ausland und schon gar nicht nach China versendet werden können. Das Problem mit der Retoure habe ich dem Support dann geschildert. Der Supportmitarbeiter sagte mir im Chat, dass deren Polenlager zurzeit umgezogen wird und vorübergehend keine Retouren annehmen kann. Und seitdem habe ich vom Support keine Nachricht bekommen, obwohl ich mehrmals geschrieben und um eine Antwort gebeten habe. Einen Streitfall kann ich leider nicht mehr eröffnen, da die Frist dafür abgelaufen ist.
Ich weiß nicht mehr, was ich noch machen kann um den Kaufpreis über 180 Euro nicht endgültig als Totalschaden zu betrachten.
Hat jemand eine Idee, was ich in dieser Sache noch machen könnte?
Ich wäre sehr dankbar für eure Hilfe.
Hier ist der Chatverlauf mit dem Support:
22/12/2019 22:07
Order Number #8005721232723196
IP68 Waterproof DOOGEE S68 Pro Rugged Phone Helio P70 Octa Core 6GB 128GB Wireless Charge NFC 6300mAh 12V2A Charge 5.9 inch FHD+
FINISHED
US $199.99
22/12/2019 22:36
Hello, after a few days of use the stmartphone does not work anymore. It gives no sign of live of itself.Can I send it to you for checking and eventual repair? Please check and advise. thanks. best regards.
thanks. Semir Zeren
24/12/2019 08:13
Hello, can you describe the problem of the mobile phone in detail? It is best to take a video
Hello, can you describe the problem of the mobile phone in detail? It is best to take a video
Alibaba Translation
We have a professional testing team. If we don't think it's a problem, we can have a one-year warranty.
We have a professional testing team. If we don't think it's a problem, we can have a one-year warranty.
Alibaba Translation
29/12/2019 13:46
Hello, I presume the phone has an production defect. when pressing the power button it does not start. the sceen remains dark. I am sure the battery is not empty because before the phone has been charged for at least 2 houres. I suppose a few spots of water has have fallen on the phone and probably entered inside it even all slots/interfaces were covered.
Hello, when you saw this news, we were off duty. We will solve the problem for you on Monday.Thanks for your support ,and sorry for your convenience .If you have any questions ,please contact us on monday because our repairement department is aslo on weekend. Happy weekend
29/12/2019 14:50
due restriction on my internet provider end I am not able send you a about 260 MB video about the problem. I apologize for this. have a good weekend too.
Semir Zeren
30/12/2019 11:23
Hello, we have properly packed your products and delivered them to the logistics, please follow up the logistics status
Hello, we have properly packed your products and delivered them to the logistics, please follow up the logistics status
Alibaba Translation
02/01 21:43
Hello, Yes, I believe you. It is classified as outdoor phone! I cannot find an obvious damage either. What I assumme is that the phone has a manufacturing defect. Please provide an address to send the phone to for checking and eventual repair. Thanks. Semir Zeren
Hello, because Thursday is a holiday in our country, we will take tomorrow off. Please contact us on Thursday, happy New Year
07/01 21:27
Hello, Yes, I believe you. It is classified as outdoor phone! I cannot find an obvious damage either. What I assumme is that the phone has a manufacturing defect. Please provide an address to send the phone to for checking and eventual repair. Thanks. Semir Zeren
09/01 11:35
Hello, I am sorry that this question brings you a bad user experience!
Pls send back to check, and write down all the problems on a paper in the parcel in English.
Company:DOOGEE
Name:Zhang zhen
Zip code:518000
Province:Guang dong sheng
City: Shenzhen city
Street:Da Wei Shang Wu Shi Kong building D Zuo Jing Long Jian She Road Long Hua qu
Telephone:15824457798
After sending back, pls help advise the tracking number. Pls attach the order number on the box of the phone by sticky note, you’d better write the order number on the parcel to let us know who you are. Pls kindly note that don’t send by fast shipping or we will refuse to clean the customs.
1:normal post 2:write the order number on the package so that we can check it fast! 3:write the problem of your phone in English on the package.
If you want a refund, please return your phone to the address provided above
After we confirm receipt for this returned cellphone, we will refund this order ！
Best regards
09/01 23:00
Hello, thank you for the answer. I will send the phone by standard mail with tracking number. best regards. Semir Zeren
21/01 20:42
Hello, I went today with the parcel with the phone inside to the local post office. I was told that goods with built-in battery will not be accepted for shipping to China. What can I do else? Do you have a repair center/shop within the European Union? The post office maybe accepts shipping within the European Union. Could you please check an advise?. thanks. regards. Semir Zeren
Dear customer:
As China Spring Festival holiday coming,we will stop ship after 19th Jan.(holiday time:22th Jan – 1st Feb,the order will normally delivery start from 2th Feb)
but please don't worry,if any problem you can contact with us,we will always be here to service you.
Thanks so much for your kindly understanding.
During this period, there will be customer service on duty every day to handle pre-sales and after-sales issues for you from time to time; if there is no reply to you the first time, return Hope forgiveness
Happy New Year!
Happy New Year to you too!
03/02 19:59
Hello all,
Dear customer:
As China Spring Festival holiday coming,we will stop ship after 19th Jan.(holiday time:22th Jan – 1st Feb,the order will normally delivery start from 2th Feb)
but please don't worry,if any problem you can contact with us,we will always be here to service you.
Thanks so much for your kindly understanding.
During this period, there will be customer service on duty every day to handle pre-sales and after-sales issues for you from time to time; if there is no reply to you the first time, return Hope forgiveness
Happy New Year!
Hello all, I hope you enjoyed your holiday.Please have a look in to my message from 21.01.2020 regarding further action. thanks. have a good day. Semir Zeren
09/02 13:38
Please press the volume up button and the power button at the same time to restart the Android system
10/02 22:25
Hello, I have been trying to press volume up an power butten at the same time. Suddenly it gives a very loud tone and afterwards the buttery symbol appears on the display. at the moment it is loading. I will keep an ey on it as if will work permannently and not for a short period. I will keep you posted on the status of the phone. thank you and have a good day. Semir Zeren
Dear customer:
As China Spring Festival holiday coming,we will stop ship after 19th Jan.(holiday time:22th Jan – 1st Feb,the order will normally delivery start from 2th Feb)
but please don't worry,if any problem you can contact with us,we will always be here to service you.
Thanks so much for your kindly understanding.
During this period, there will be customer service on duty every day to handle pre-sales and after-sales issues for you from time to time; if there is no reply to you the first time, return Hope forgiveness
Happy New Year!
16/02 21:38
Hello, here we are again. The phone is still working. I seems it not fail to funktion. For now I wil close the conversation. Have a good time. thank you. Semir Zeren
Dear customer:
As China Spring Festival holiday coming,we will stop ship after 19th Jan.(holiday time:22th Jan – 1st Feb,the order will normally delivery start from 2th Feb)
but please don't worry,if any problem you can contact with us,we will always be here to service you.
Thanks so much for your kindly understanding.
During this period, there will be customer service on duty every day to handle pre-sales and after-sales issues for you from time to time; if there is no reply to you the first time, return Hope forgiveness
Happy New Year!
27/02 07:21
01/03 21:48
Hello, I am afraid to tell again that the phone does not work. When listening to music the screen turned black. We have been trying to start the android system by pressing volume up and power button at the same time. but no succes/no result. Could you please check and advise. In hte meantime we will try to start the android system again and again.
Hello, because tomorrow is our rest weekend, we may not always be online, we will solve the problem for you on Monday, I wish you a happy weekend
Thanks have a good day. Semir Zeren
02/03 09:25
Hello, please restore the factory settings after saving your personal data! if it still can't be solved, please contact us.
Hello, please restore the factory settings after saving your personal data! if it still can't be solved, please contact us.
Alibaba Translation
15/03 15:19
Hello, the phone is dead. We have been trying to restart the android system according to your advise-means pressing volume up and power button at the same time- many times for several days now. But the phone remains dead! Sending the phone to you in China has become very difficult in the light of the persisting global Corona crisis. Before the global crisis a was told by the local post office. I was told that goods with built-in battery will not be accepted for shipping to China. What else can I do ? Do you have a repair center/shop within the European Union? The post office maybe accepts shipping within the European Union-even better in Germany. Could you please further advise? Thanks have a good day. Semir Zeren
16/03 10:57
Hello, now our Poland is moving the warehouse, so we may not be able to repair it in Europe temporarily, but it will be very fast,
Hello, now our Poland is moving the warehouse, so we may not be able to repair it in Europe temporarily, but it will be very fast
Alibaba Translation
16/03 19:25
Hello, shall I wait untill your Poland office will recovery the business. For when is approximately your Poland business recovery scheduled? Please check and advise. thanks. have a good day.
30/03 22:23
Hello, any news on the issue? Please advise. thanks
19/04 21:57
Hello again, hope you are doing well despite the corona crisis. I just wanted to know if your poland warehouse has succesfully moved to the new location. Please advise if I can send the phone to your new address in Poland. thanks. have a good time.
11/05 23:00
Order Number #8005721232723196
IP68 Waterproof DOOGEE S68 Pro Rugged Phone Helio P70 Octa Core 6GB 128GB Wireless Charge NFC 6300mAh 12V2A Charge 5.9 inch FHD+
FINISHED
US $199.99
11/05 23:07
Order Number #8005721232723196
IP68 Waterproof DOOGEE S68 Pro Rugged Phone Helio P70 Octa Core 6GB 128GB Wireless Charge NFC 6300mAh 12V2A Charge 5.9 inch FHD+
FINISHED
US $199.99
Hello, any news over there? Please provide provide an EU-address to send the phone to. thanks best regards
20:44
Hello, can I send the cell phone to your Poland warehouse/shop. Please urgently advise thanks. best regards